What We Offer

We'd be happy to work with you to create a custom quote. Please contact at least two weeks in advance.

  • Interpretation - Simultaneous and Consecutive

  • Translation

  • Consulting - Language justice, how to facilitate multilingual spaces

The languages we work in

Our cooperative’s range grows with our membership.

Languages we work in:

  • English

  • Spanish

  • Swahili

  • Kinyarwanda

  • Kirundi

  • Farsi

Don’t see your language? Reach out to us!

Language justice is the right to communicate in the language you feel most connected to — your heart language. Your heart language is the language or languages you feel most comfortable in, in which you best express yourself.

How to work with us

Interpretation

1

  1. Submit your request 

  1. Submit your request here. Please provide all of the information you have so we can be as best prepared to respond to you.  

  1. Please refer to our policies, including our Cancellation and 2026 Rates policies. 

  1. Keep an eye out for our response 

  1. It is our goal to respond to you within 48 business hours. Keep an eye out for your personalized response from our coordinator. 

  1. Fill out your language justice plan 

  1. The coordinator will send you a Language Justice Plan tailored to your event. 

  1. The Language Justice Plan is the coordination tool we use to keep things tidy and organized. Please fill this out as you start to gather information about the event. Feel free to share with the appropriate people supporting you on this event. There is a spot at the bottom of this sheet where you can place your materials such as an agenda, presentations, videos, etc—anything you plan to utilize at this event is very appreciated! 

  1. Schedule your check in if necessary 

  1. If this is our first time working together, or if you are contacting us about a large project/event, we may require you to schedule a consultation with our Coordinator. We may apply a consultation fee at the discretion of Heart Language’s manager. 

  1. Keep in touch about any updates/changes 

  1. Please keep in touch with any updates that arise leading up to your event. If it needs to be canceled or rescheduled, please make sure that we are aware of that. 

  1. Refer to our Cancellation Policy. 

  1. Interpretation for your event 

  1. Our interpreters will arrive 20 minutes before your event start time to check in with you and go over the process. 

  1. If it’s the day of the event, please communicate any important updates directly with your assigned interpreters as the coordinator may not be available.

Translation

2

  1. Submit your request 

  1. Submit your Translation request here. 

  1. Please provide your style guide. If you need support on this, let us know. Depending on how thorough of a response you’d like, we may apply consultation fees. 

  1. If there is insufficient space on this form for your documents/videos, please send the remainder of your documents via email to info@heartlanguage.coop. Please avoid submitting a new request for additional materials. 

  1. Keep an eye out for our response 

  1. You will receive an automated confirmation. Please keep an eye out for your personalized response from our coordinator. 

  1. Fill out your style guide 

  1. If you are a new client with us, or haven’t worked with us in a while, we may ask you to fill out a style guide. This should be filled out by the person who has the best grasp on who your audience will be and the appropriate style your documents need to follow.  

  1. Delivery! 

  1. Documents are typically sent by the end of the day outlined below unless explicitly stated otherwise. 

  1. Under 450 words: Within 2 business days 

  1. 450 to 1,000 words: 3–4 business days 

  1. 1,000 to 5,000 words: 5–6 business days 

  1. 5,000 to 10,000 words: 8–10 business days 

  1. Over 10,000 words: case-by-case basis 

  1. Last minute fees could apply if there are any edits to the document before we return it to you, including changing to an earlier due date, or any changes to the document while we’re actively translating it. 

What makes you different?

3

We offer simultaneous interpreting, which levels the playing field in group meetings, such as grassroots organizations, neighborhood associations, and civic assemblies without costing groups extra time. 

We are Kentucky’s only interpreter and translator owned language service. In fact, we are worker, immigrant, and women-owned.

  • "I am super impressed by the effort and organizing it takes to create the option of interpreting and it is invaluably necessary for our communities to get the connections we crave and stand together in solidarity."

    Melissa C, Previous Client

  • "The best thing was having access to interpretation. I would not have been able to pick up the nuances of the heartfelt stories."

    Melissa C, Previous Client